Privacy policy

The Privacy Policy explains which personal data we collect about data subjects, for what purpose, how we will use it, under what conditions we may share it with third parties, how long we will retain it, what security measures we implement during personal data processing, and what rights the data subjects have. In this Privacy Policy, the words “we”, “us”, and “our” refer to Bombax j.d.o.o., Zagreb, Mrkšina ulica 42 a, OIB: 37688226055.

In this Privacy Policy, “personal data” refers to any information about you that you provide to us, for example, when you submit your personal data through our website, including (but not limited to) your first name, surname, contact information, address, date of birth, occupation, name of the company you work for, and so on.

 

Data Controller

The data controller of this website and your personal data is:

Company Name: Bombax j.d.o.o.
OIB: 37688226055
MB: 04788290
Address: Mrkšina ulica 42 a, 10000 Zagreb, Croatia
Website: https://monegraapp.com/

 

Personal Data Protection Policy

We collect and process your personal data in accordance with the provisions of the General Data Protection Regulation, EC 2019/679. We are committed to protecting your personal data based on the EU General Data Protection Regulation (GDPR). We recognise the importance of protecting privacy, data security, and safety for users of our services and everyone we interact with. Therefore, our goal is to provide protection for all operations and implement consistent policies and procedures.

This Privacy Statement informs you about our privacy practices and your options regarding the collection and use of your information. This Privacy Statement applies to all websites owned by Bombax j.d.o.o., as well as to domains, services, applications, and products. Please periodically check this Privacy Policy – Personal Data Protection Policy for any updates that may be displayed on the website.

 

What Data Do We Collect

We primarily collect personal data in order to provide the requested service and respond to your enquiry as efficiently as possible.

Your data is collected when you fill out a contact form, enter into a contract, sign service offers, engage in marketing communication, or browse our website.

In doing so, we may collect the following data about you:

Your full name, home address, contact details including email address and phone number, demographic data such as postal code, preferences and interests, other information relevant to customer surveys and/or promotional offers, and information necessary for drafting offers and contracts in case of potential collaboration.

 

What Do We Do With the Data We Collect?

We require this information to better understand your needs and provide you with improved services, particularly for the following purposes:

Improving the user experience on the website, improving our services, the ability to provide services in line with your requests, sending emails related to your enquiry or other services. We may also use your data to contact you for market research purposes.

This information is used for:

  • analytics,
  • interaction with external social networks and platforms,
  • managing email addresses and sending messages.

The user assumes responsibility for personal data of third parties published or shared through this website and declares that they have the right to transmit or disclose such data, thereby relieving the website owner of any liability.

 

Privacy Principles

Bombax j.d.o.o. adheres to the following principles to protect your privacy:

  • We do not collect more information than necessary.
  • We do not use your data for purposes not stated.
  • We do not retain your data if it is no longer needed.
  • We never sell, lend, or publicly disclose your personal data.
  • We do not share your data with third parties.
  • We do not transfer your personal data to third countries or international organisations.
  • We ensure your data is securely stored.

 

Contact Form

If you use the contact and/or enquiry form, the information provided will never be publicly displayed or shared with third parties. Your contact details will be used solely to respond to your message and provide services.

 

How Long Will Your Personal Data Be Stored?

Upon your enquiry via our contact form or direct email, we will respond to your request. If no further communication between you and Bombax j.d.o.o. occurs, we will delete all your personal data after 12 months.

As long as we have ongoing communication in the context of establishing a business relationship, we will continue to store and use your personal data necessary to maintain that relationship, as well as for the duration of our contractual agreement. Of course, you have the right to request that the processing of your personal data be stopped at any time. You may do so by submitting a written request via email to: info@monegraapp.com

 

Use of Cookies

A cookie is a small file that is saved to your computer’s hard drive. This file helps analyse web traffic or lets you know when you visit a specific website. Cookies allow web applications to respond to you as an individual, tailoring their operations to your needs and preferences by collecting and remembering information about your choices.

This website uses traffic log cookies to identify which pages are being used and how. This helps us analyse data about web traffic and improve our website to better meet user needs. We use this information for statistical analysis purposes only, and the data is then removed from the system.

Cookies also help us provide a better website experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Each browser is slightly different, so please refer to your browser’s Help menu to learn how to correctly change cookie settings.

If you disable cookies, some features of this website may not function correctly, and certain services may be unavailable.

 

Data Security

To ensure the security of data on our servers and accessibility of services to all users, this computer system uses software that monitors web visits and identifies unauthorised attempts to upload or alter data, as well as any activity that could cause harm. Unauthorised attempts to upload or modify data on this site are strictly prohibited.

 

Server Statistics

When you send us an email containing personal information by which you can be identified, whether via a question, comment, or an electronic form, we use that information to fulfil your request. Such statistical programmes allow us to adapt our pages to make them as efficient and user-friendly as possible (identifying what users are most or least interested in, adapting pages for specific web browsers, assessing the structure’s effectiveness and the number of visits).

 

Email Communication

When you send us an email with personal information by which you can be identified, whether via a question, comment, or form submitted electronically, we use that information to fulfil your request.

 

Links to Other Websites

This website may contain links that enable you to easily visit other websites. Once you use these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and review the privacy statement applicable to the website in question.

 

Spam Protection

In accordance with applicable data protection and anti-spam laws, we inform you that:

  • We do not use false or misleading subjects or email addresses.
  • We clearly and reasonably identify messages as advertisements.
  • We include our physical business address.
  • We monitor third-party email services for compliance with relevant laws.
  • We process opt-out/unsubscribe requests promptly.
  • We allow users to unsubscribe using the link provided at the bottom of each message.

 

Your Rights

At any time, you are free to contact us to:

  • ACCESS all personal data Bombax j.d.o.o. has collected about you,
  • RECTIFY personal data Bombax j.d.o.o. holds about you,
  • DELETE all personal data Bombax j.d.o.o. has collected about you,
  • RESTRICT the processing of your personal data by Bombax j.d.o.o.,
  • OBJECT to the processing of your personal data by Bombax j.d.o.o., or
  • REQUEST a copy of your personal data in order to transfer it to a third party.

If you wish to exercise any of the above rights, feel free to:

  • submit a request via our website contact form,
  • email us at info@monegraapp.com,
  • or send your request to:

          Bombax j.d.o.o.
          Mrkšina ulica 42 a,
          10000 Zagreb, Croatia

We will respond as soon as possible.
If you have any additional questions about how Bombax j.d.o.o. collects, processes, or stores personal data, please contact us.

 

Right to Lodge a Complaint with a Supervisory Authority

At any time, you may file a complaint directly with the competent supervisory authority, particularly in the EU member state where you have your habitual residence, place of work, or where the alleged infringement occurred, if you believe that the processing of your personal data is not lawful.

Direct contact details for the Croatian supervisory authority are:

AGENCY FOR THE PROTECTION OF PERSONAL DATA (AZOP)
Fra Grge Martića 14
HR – 10000 Zagreb
Tel: +385 1 4609-000
Fax: +385 1 4609-099
Email: az**@az**.hr
Website: https://www.azop.hr

 

Data Breach

In the event of a personal data breach, we will notify AZOP, the competent national data protection authority, within 72 hours of the breach, if it is determined that personal data has been compromised.